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IN HOUSE COMPLAINT’S PROCEDURE
We are committed to always providing a high level of service to all our customers, however, sometimes things can go wrong.
HOW DO I REPORT A COMPLAINT
If you have a complaint, we aim to address any concerns you may have, quickly and professionally. Please advise us in writing, including as much detail as possible including dates and any supporting evidence. We aim to work with you to understand what’s happened and resolve the matter promptly and fairly.
Please address your grievance to Mrs Rosemarie Jones firstname.lastname@example.org
Parker Hall Estate Agents, The Promenade, Barton Marina, Barton under Needwood, Staffordshire, DE13 8DZ
WHAT HAPPENS NEXT
On receipt of your complaint, we will
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: